Better Banking

THE CHALLENGE

Whether you're at home or on the road, you'd like a remote banking service that is simple, fast, and convenient. You'd like to be able to pay your bills, verify your account balance, or transfer funds from savings to checking. But you're tired of responding to lengthy touchtone menus, or waiting on hold for service representatives.

THE SOLUTION

You can now pay your bills over the phone by talking to a computer in everyday, conversational language. You simply dial an number and state such naturally phrased requests as "pay the phone company fifty nine dollars on the last day of the month." The service, called "Better Banking," is based on leading automatic speech recognition (ASR) capabilities and natural language algorithms provided by Nuance (Menlo-Park, CA), a supplier of ASR technologies. Better Banking is sure to set a new benchmark for electronic banking services.

With Better Banking, you can establish "personal information sets," such as a list of payee names to whom you regularly issue payments. Payee lists can be easily modified as needed. You can also schedule recurring monthly payments, check up on your account by reviewing past and scheduled payments, and change scheduled payments. When Better Banking asks for confirmation of your transactions, you can even answer informally, saying "yeah" or "yup" instead of "yes."

Nuance has ported their software onto the CT hardware platform, offering highly accurate and scalable solutions, supporting from 50 to more than 15,000 words. The software is completely speaker independent; any customer can use the system.

Speech recognition fosters greater customer satisfaction while reducing costs, both to the bank and to the consumer. A better way is here today-you can bank on it.