No More Dialing!

Challenge

You work for a company and you want to reach one of your colleagues. You have to sift through a long list of employees because you don't have the extension number. Or perhaps you want to call your sales office New Delhi and have forgotten the direct dial number or you've reached a company's automated attendant and have to spell someone's name using the key pad. What happens if you don't know the last name?

Solution

PureSpeech, the leading provider of advanced speech recognition for computer telephony applications, offers Pure ReQuest!. Pure ReQuest! is an all-in-one speech-enabled automated attendant, internal directory assistant, and outbound voice dialer. Now, callers can say the person's name or the desired department and their call is automatically forwarded to the correct extension. Your callers no longer need to remember extension numbers or use the keypad for dialing. Pure ReQuest! comes with a unique feature called "word tagging" that allows additional information to be associated with each name. For example, if "New Delhi" is an entry, it can have "011" attached to it so that your PBX will dial that number. Most importantly, Pure ReQuest! doesn't require any integration. It works with any PBX or hybrid switch that supports an analog port. And Adding, deleting, or editing the names on the extension list is as simple as typing in the modifications with the industry's best Graphical Extension Manager (GEM).