Call Broadcasts Management System

INTRODUCTION

What is CBMS?

Call Broadcast Management System is used for scheduling tasks for any future date and for any period of time. SoftScheduler component enables those tasks to be performed at the scheduled time.

New Features:

User Definable speech settings.

Browser based Internet sending and scheduling in Messages.

Starting and End Scheduler

Scheduler combine powerful features with well presented in easy to-use environment. This chapter introduces Scheduler and describes how to start Scheduler, what you see when you start, and how to end or quit a Scheduler session. SoftCBMS program will not run until the scheduler has been setup. It is not necessary for the scheduler to be running to work with SoftCBMS but its setup process necessary.

Schedule Tasks:
For adding schedules:
Schedule tasks screen is used for scheduling the calls. This is the only facility

Given in the Client Versions of SoftCBMS.

1. Type of the task being scheduled has to be given. It is a compulsory data. This cannot be empty.
2. Date and time at which the scheduling should begin and end. This is for specifying the period for which the call has to be scheduled. This will also be used to find out whether the call is to be scheduled at a later date or the call is to be terminated so that it doesnot occur in future.
3. The name of the person who is scheduling the call.
4. User names and their phone numbers to whom the call has to be Scheduled. For selecting users first select either "Users" or quot;Groups" Option and press the Button marked ">>" preceding the

Options.

a) If "Users" option has been selected then a list will be shown with the name and phone numbers of the users. Here only those users will be shown who have a phone numbers. Users who don’t have a phone number will not be shown in this list. Users can be selected for assigning the calls by checking the checkbox on the left of each user. Selected users with their phone numbers can be seen in the textbox of the scheduler screen after pressing the close button.

b) If "Groups" option has been selected then a list of all the groups is shown on the screen.Groups can be selected by checking the checkbox on the left of each group. After the selection click on "Close" button. A screen with all the users belonging to the selected groups are shown. Follow the process defined in (a) for selecting users.
If "Cancel" is pressed the selection is erased.

5. The type of the message being scheduled.

6. The message, which has to be passed when the call is made. The messages to be passed can either be typed in the textbox or selected throughout the button marked ">>" after the text box. A screen is shown with a list of messages. You can select any message by double clicking on the required message. The screen would be like:

7. Duration at which the call has to be scheduled next. The options given are:

a) Only one time –This will make the call only once.
b) Daily – It will call daily from the start date till the end date
c) Weekly – This will ask for the days of the week the call has to be made. Any number of days in any pattern can be selected in a week or all the Days of a week can be selected.
d) Monthly – It will make calls as per the months selected. All the months can be selected or any number of months in any pattern can be selected.
e) Yearly – Yearly once till the end date.

8. Number of times the system has to try to make a call if the previous dial was not successful.

9. Priority of the call. High will be made first , then normal and then low. It Only sets the sequence in which, the calls scheduled at the same time, have to be performed.

10. If the call scheduled was not successful in passing the message Then it should try again after this period.

11. The tasks scheduled are for making a call out to the users.