Mobile app troubleshooting

Mobile app troubleshooting

One of the easiest ways to receive and respond to notifications is with the Gamya mobile app, available for Android devices.This article provides helpful troubleshooting tips for installing and using the Gamya app

Download & install the mobile app

If you're just getting started and are not quite sure about how to download and install the app on your device, be sure to check out the following tutorial videos that walk you thru the process:

  • Installing the Gamya Android app
  • You can also refer to the online help topic, Get the Gamya mobile app, for step-by-step instructions to download the app, and to log in using your host ID or by scanning a QR code.

    What's my host ID?

    The trickiest part of getting the app up and running is logging in with the host ID of your Gamya deployment. The host ID is the URL that you use to access the Gamya web user interface, without the "http://" or "https://". For example, the hostID for https://mycompany.Gamya.com is mycompany.Gamya.com.

    Using the mobile app

    If you experience problems when you're using the Gamya mobile app, there are a couple of things you can try before you resort to filing a support ticket. These tasks may seem simple, but you'd be surprised how many times they do the trick:

    1. Reboot your device

    In many cases, the solution to an issue with an app or your device is to restart your device. (Yeah, the old "have you tried turning it off and on again?" There's a reason we ask that first - it often really does work!)
    Most devices can be turned off by pressing and holding the power button until a message appears on the screen, confirming you'd like to turn the power off. Once powered down, press the power button on your device to restart it.

    2. Reinstall the mobile app

    If that didn't work, the next step is to make sure you have the latest version of the Gamya app, including any recent bug fixes, installed on your device. The best way to do this is to delete the app and reinstall it (see the videos above for help downloading and installing the Gamya mobile app on iOS and Android).
    Android: Go into your device settings (usually a cog, wrench, or screwdriver icon), and find your Apps menu. Find the Gamya app, tap to open it, and tap the uninstall button at the top of the page.

    Contact technical support

    If you've tried to reboot your device and reinstalled the mobile app, but you're still experiencing the issue, then it's time to contact technical support.
    To help us help you more quickly, and reduce the amount of back and forth emails, try and include as much of the following information in your support ticket as possible (don't worry if you don't know all the answers)..

    Information to tell support:

  • 1. What's your Gamya mobile Host ID?
  • 2. What's your Gamya mobile UserID?
  • 3. What is the problem and how do you reproduce it?
  • 4. Did this ever work for you?
  • 5. When did the issue start? (On a certain date? After you upgraded to a new version of the app, or a new phone, etc.?)
  • 6. What version of Android are you running?
  • 7. Are you running the latest version of the Gamya app?
  • 8. What model is your phone or device?
  • 9. Can you provide a screenshot of the error or problem?
  • Mobile Device ID

    If the Gamya app ever crashes unexpectedly, you can quote your mobile device ID when you contact Gamya Support. Our support engineers can use it to look up relevant crash logs and other information to get greater insight into what went wrong and get your app and running smoothly again as quickly as possible.

    To locate your mobile device ID, go to settings in the mobile app and tap About Gamya: